How We Help

JR Assist provides complete end-to-end accident management services designed to minimize disruption and get you back on track as quickly as possible.

1

Initial Contact

Contact us 24/7 following your accident for immediate assistance and advice

2

Vehicle Recovery

We'll arrange recovery of your damaged vehicle to one of our approved repair centers

3

Replacement Vehicle

We provide a like-for-like replacement vehicle while yours is being repaired

4

Claims Management

Our team handles all insurance paperwork, personal injury claims, and negotiations on your behalf

5

Vehicle Repair

Your vehicle is repaired to the highest standards by our network of specialists

6

Return to Normal

Your vehicle is returned to you in pre-accident condition, and your claim is settled

Accident Recovery

Our nationwide recovery service operates 24/7 to assist you when an accident occurs. Our trained operators will recover your vehicle from any location in the UK and transport it safely to an approved repair center.

  • 24/7 emergency recovery
  • Nationwide coverage
  • Trained recovery specialists
  • Secure transportation

Claims Management

Our expert claims handlers manage the entire claims process on your behalf, from initial notification to final settlement. We work directly with insurers to ensure your claim is processed efficiently and successfully.

  • End-to-end claims processing
  • Insurance company liaison
  • Paperwork completion
  • Regular claim updates

Replacement Vehicles

We provide like-for-like replacement vehicles while yours is being repaired, ensuring minimal disruption to your daily life. Our extensive fleet includes everything from compact cars to luxury vehicles and commercial vans.

  • Like-for-like replacements
  • Quick delivery to your location
  • Comprehensive insurance included
  • Wide range of vehicles available

Vehicle Repairs

Our network of approved repair centers provides high-quality repairs using genuine parts and manufacturer-approved techniques. All repairs come with a guarantee for your peace of mind.

  • Manufacturer-approved repair centers
  • Genuine parts used
  • Quality control checks
  • Repair guarantee

Personal Injury Support

If you've been injured in an accident, our team can help arrange medical assessments and treatments, and connect you with specialist personal injury solicitors to assist with compensation claims.

  • Medical assessment arrangements
  • Treatment coordination
  • Legal advice referrals
  • Compensation claim support

24/7 Support Service

Our customer support team is available around the clock to answer your questions, provide updates on your claim, and offer assistance whenever you need it.

  • 24/7 helpline
  • Dedicated case handlers
  • Regular progress updates
  • Online case tracking

Frequently Asked Questions

Common questions about our services and process

Will making a claim affect my no claims bonus?

If the accident wasn't your fault, your no claims bonus should remain intact. Our claims specialists will work to ensure that fault is correctly attributed and your no claims discount is protected whenever possible.

How quickly can you provide a replacement vehicle?

In most cases, we can deliver a replacement vehicle to your location within 2-4 hours of your claim being approved. Our nationwide network of vehicle suppliers ensures rapid delivery regardless of your location.

Are there any costs for your services?

If the accident wasn't your fault, our services are typically provided at no cost to you. We recover our costs from the at-fault party's insurance company. We'll clearly explain any potential costs before you commit to using our services.

How long will it take to repair my vehicle?

Repair times vary depending on the extent of damage, vehicle type, and parts availability. We provide an initial estimate after assessment and keep you updated throughout the repair process. Most repairs are completed within 5-10 working days.

Need immediate assistance?

Our team is ready to help you 24/7 with your accident claim

Contact Us Now