Privacy

Privacy Policy

This page explains, in plain language, how information you choose to provide to JR Assist through this website may be used when you ask for accident assistance.

Important: This website has been built without inventing a legal entity, registration details or contact address that were not supplied. The privacy wording should be reviewed against JR Assist's actual data-processing arrangements before final legal sign-off.

Information you may provide

When you contact JR Assist, you may provide information such as your name, telephone number, email address, vehicle registration, accident date and location, whether the vehicle is driveable, whether anyone was injured, and details of what happened.

Why information is used

Information may be used to respond to your enquiry, understand what accident assistance may be appropriate, coordinate requested services, communicate with relevant parties where necessary, maintain records of your enquiry and comply with applicable legal obligations.

Who information may need to be shared with

Where necessary to assist with an accident, information may need to be shared with appropriate service providers or representatives involved in the matter, such as recovery operators, storage providers, repairers, engineers, insurers, third-party representatives or legal service providers. The parties involved will depend on the circumstances of the individual case.

Website enquiry storage

The contact form on this version of the website stores submitted enquiries in a protected server-side file so they can be followed up. Access to that file should be limited to authorised people.

How long information is kept

Information should only be retained for as long as reasonably necessary for the purpose for which it was collected and any applicable legal, contractual or record-keeping requirements.

Your data-protection rights

Depending on the circumstances and applicable law, you may have rights relating to access, correction, deletion, restriction, objection and data portability. To raise a privacy query, contact JR Assist by telephone on 02895 082344.

Security

Reasonable technical and organisational measures should be used to protect personal information. No online system can be guaranteed to be completely secure.

Changes to this policy

This policy may be updated when website functionality or processing practices change. Last updated: 27 September 2026.